Our exchange policy
We accept exchanges within 7 days from the date of purchase. if the product has a manufacturing defect and the exchange is made for a similar product/ reasonable alternative of the same- or higher price. No refunds will be given if the exchanged product is of a lower value than the original.
To make an exchange, make an appointment with us and let us know your intentions. Then drop by our warehouse in Ubi to exchange your product. The product will need to be in its original packaging, and you’ll need to bring along your receipt. It must still have its original tag(s) on and is not worn / used / torn / damaged / washed
Refunds are considered on a case-by-case basis, only when there are no similar products or reasonable alternatives.
Products that are not allowed to be exchanged or refunded:
- Last piece, last price promotion, or on sale items.
- Was purchased more than 7 days ago.
- Used, worn, washed, stained, altered, or damaged items.
- Load-bearing devices, and safety equipment. These include carabiners, belay devices, harnesses, ropes and slings.